Tankbot

Technical support with Tankbot

 

Advanced Optical Navigation Technology
watch as it navigates without bumping into most objects

Recharge With Your USB Port
integrated USB flip out connector

Three Modes:
   1. Amazing touchless navigation
   2. Autonomous personality mode
   3. BONUS – Smartphone Control

Light-up Eyes & Sounds

Control by iPod® / iPhone® / iPad® or supported ANDROID™
Smartphone
Download free app online and insert supplied iDeskPet Universal Remote into smartphone headphone jack to remote control Tankbot (plus all other Desk Pets products!)

 

 

 

   

 


Available In 4 Different Colors

each color has its own frequency
(blue, green, orange, gray)

Internal Rechargeable Battery
40 minutes recharge equals 15 minutes of play

 

 

 

Technical Support

 

AndroidTM Smartphones: Not all Android(TM) Smartphones are created equal. Upon insertion of the iDeskPet into the headphone jack and turning it ON. Must also uncheck the “Audible Selection” in the Settings/Sound phone menu so that the phone doesn't make noise when the screen is touched. 

 

Turn OFF the Button Sound

Please make sure the system button sound Audible Selection is disabled. To do this:

press the 'home button', followed by 'menu button' -> 'setting' -> 'Sound and display', uncheck the 'Audible selection' box.

Turn OFF the Equalizer

Recently we have found that some of the recent type of android phone has an "equalizer" ability which is significantly affecting the performance of the android app. To deal with this, simple go to:

"Home" -> "Setting" -> "Sound" -> "Media audio effects" -> "Phone speaker" -> disable the "audio effects" or "equalizer"

 

Turn ON the Media Volume

Please make sure the 'Media Volume' is at about 30 – 50%, please noted that we are talking about 'Media Volume' but not 'Ringer Volume'.

More information please check out the tutorial video.

 

Video Guides

For assistance in getting the iDesk Pets universal remote working with the tankbot, please check out this video:

http://www.youtube.com/watch?v=blr6pGqn8Do

Tankbot Battle Mode Video:

http://www.youtube.com/watch?v=zkFAKCfHTp4

Tankbot Smartphone Driving Video:

http://www.youtube.com/watch?v=316glwoGGVA

Desk Pets iPhone app setup guide Video:

http://www.youtube.com/watch?v=QVXz5F___gY&feature=related

Desk Pets Android app setup guide Video:

http://www.youtube.com/watch?v=7O4f_IAh3QA&feature=related

 

Tankbot Product Codes:

Grey:1041, Orange:1042, Green: 1043, Blue: 1044

 

Hardware Troubleshooting

Reset button: If the TankBot doesn’t switch ON or recharge when plugged into the USB port, push and hold the reset button (located on bottom) for 2 seconds. Can also be used to immediately put Tankbot into Mode 1. Mode button: Changing a mode of operation of the Tankbot from Mode 2 to Mode 3 may result in the Tankbot switching back to Mode 1. Switching between Modes more slowly is recommended.

Mode 1: In obstacle avoidance mode, the Tankbot searches for obstacles and does not travel in a straight line. If no obstacles are found, it spins around and goes to sleep. Waving an object within a few centimeters in front of the product will wake it up. If a climbing angle of Tankbot is too steep, it will reverse turn.

Mode 2: In light and sound mode, if a climbing angle of the Tankbot is too steep, it will reverse turn.

Mode 3 Control: iDeskPet Universal Remote must be aimed at the Tankbot from a distance of 1m to 3m and towards the front black screen of the Tankbot and not from behind. If the item is not controlled for more than 60 seconds, it spins around and goes to sleep.

iDeskPet Universal Remote: The iDeskPet unit powers off after 3 minutes of not being used, switch it OFF and then ON again to resume operation.


 

Android Phone Compatibility Chart

Make Model Android Code
Sony Ericsson* Xperia 2.3.3 2
Motorola* Milestone 2.2.1 1
LG* P500 2.2.1 1
Samsung* M110S 2.3.4 1
Samsung* Galaxy S2 2.3.3 1
HTC* Hero 2.1 2
HTC* WildFire 2.2.1 2
HTC* Desired HD 2.2.1 2
HTC* Legend    


 

*Must disable the "BEEP" sound in the phone menu so that the phone doesn't make noise when the screen is touched

 

Tankbots have landed at Radio Shack! To locate them:

 

1.     Go to www.radioshack.com

2.     Enter “Tankbot” or “6000687” in the SEARCH field, and then press FIND IT

3.     Press the icon FIND IT IN STORE

4.     Enter the zip code to find out the stores

 

 

 

 

Tankbot Maze Solving Video

 

 

 

 

 

 

 

 

 

 

 

 

208 Responses to Tankbot

  1. Stephen Baker says:

    Where can i buy from the UK?

  2. Matayoman says:

    This thing looks awesome.
    When can we expect Tankbot? Can it detect the edge of a table? What is the iPhone/iPad app called?

  3. thebenjiman says:

    Hi everybody,
    Would like to congratulate you for the amazing work you've done making the concept of Tankbot; 
    Do you have any release date ? 
     
    Benjamin

  4. broden says:

    how much do you sell?

  5. Trevor Stephens says:

    Where can I buy this?  When will it be for sale?  thanks!

  6. DK says:

    When will the app for android be available.

  7. stan says:

    can we use an itouch to operate the tankbot instead of a smartphone?
     

  8. Dk says:

    Where can I buy Tankbot in the U.S.A.  When will it be aviable.

  9. Dk says:

    Where can I get Tankbot from in the U.S.A.  When will it be aviable.

  10. John Smith says:

    how much would a tankbot be in AUS and how fast can it go?

    • admin says:

      Tankbot is currently not available in Australia, we hope this changes later in the year. The travel speed is about 6 inches per second.

  11. frenchfan says:

    Hi everybody,
    when and where can i buy from the FR ?
    thanks for you answer.

  12. Tom says:

    i have searched to the app  “Desk Pets Universal Remote” in the apple app store but can't find it. is it out yet?

  13. jim says:

    do u have 2 have a smart phone or is there buttons that u can push 

  14. jim says:

    is the bot a rip off or is it cool

  15. jim says:

    r u going 2 answer me or not 

  16. Tom says:

    can you provide us with a link to the app because i can't find it in the ios app store.

  17. Can the Tankbot control itself without the iPhone?

    • admin says:

      Tankbot can operate in an autonomous intelligent obstacle avoidance mode and doesn’t require the iphone or any smartphone.

  18. DK says:

    What is the app called for android.

  19. Erick says:

    i have a few questions – who invented the tank bot, what is the over all size of it, what company produces it, and what dose it cost. thanks

  20. Erick says:

    <p>i have a few questions – who invented the tank bot, what is the over all size of it, what company produces it, and what dose it cost. thanks</p>

    • admin says:

      -We did.
      -less than 60mm
      -Desk Pets Int. HK Ltd
      -Retail between 20 and 30 USD

      Glad you like it!

  21. DK says:

    I can't find the app for the android market.  I also can't find it in the Apple market too.  Is it not aviable in the U.S.

  22. Somebody says:

    What does autonomous mode do?

  23. ethan says:

    what is the tank bot app called in the app store in apple?

  24. ethan says:

    <p>what is the tank bot app called in the app store in apple?</p>

  25. We are interested in including the TankBot in our fall curriculum. When will the TankBot be available in the US? (I saw the question posted on April 21, but didn't see the answer.)  Will you have the SPCIA certification? Who will be reseller for you?

    • admin says:

      It will be available in end of Summer. Where? We will update that shortly. I’m not familiar with SPCIA certification. But it will have all necessary certs for 8+ rating. We are negotiating with resellers.

  26. Denis says:

    Hi!!As for Italy, when it's available???Thanks.

    • admin says:

      Hi…unfortunately we are not selling to Italy at the moment. If you can offer assistance and know a distributor…would help!

  27. EDIII says:

    i hope a TankBot can meet my robot and have a contest if who is the fastest in figuring the way out of a maze.

  28. mr clean says:

    can you buy the tankbot online or were can you get it in canada also when will it be out in stores. It would be cool if it had a camera on it to.

  29. Joao says:

    <h3 style=\"color: blue\">Hi! Do you sell for Portugal?</h3>

  30. Brian says:

    Greetings,
     
    When will the TankBot be available for purchase from Schylling? 
     
    Thanks,
    Brian
     

  31. Kammann says:

    Where can i buy in Germany ????
     
     
    Tx
     
    Jens

  32. Brendan says:

    Hello,
    I live in Canada and I'm trying to find out how to purchase a tank bot once they become available.  Do you have a online retailer or will Toys R US sell them?

    Thanks
    Brendan

    • admin says:

      There are 1500 PCS being shipped to Canada…possibly to Best Buy…but we can’t confirm it yet. Sorry! Roboshop may carry the Tankbot shortly also.

  33. Dan says:

    Hi I live in Canada montreal quebec and i cant find any tankbots are you gonna be selling them there?

  34. Paul says:

    <p>Hi, Will the tankbot be available in New Zealand?</p>

  35. Rudi says:

    Hi,
    please could you tell me where I can find the tankbots in Germany?

  36. chuck says:

    When will the Tankbot be avail at ToyRus in the US

  37. Ash says:

    Where are these available to buy online? 
    there doesn't look to be a retail distributor in Australia at the moment :(

  38. Zhou ShuaiXun says:

    How about Singapore? Is there anywhere I can get from where I live in?

  39. Sunil says:

    Does this support Moto Droid X2
     

  40. knight says:

    Hi there, was wondering if i could get it anywhere in Auckland, New Zealand. Or could i get it couriered from anywhere?
     
    thanks

  41. Akshay says:

    if a person does not have an iphone ,or any smartphones …. can he still use tankbot…

  42. Jeffrey says:

    <p>Where can I get it from Singapore?</p>

  43. Ritxal says:

    I have a Samsung Galaxy S i9000 2.3.4. its compatible?

  44. Josh says:

    Will the Black ones be available in America?

  45. BlooShroom says:

    hi desk pets! I was wondering when the tankbot was going to be available @ toys r us and radioshack in the USA,its late september…also, what do you mean by "get one for a limited time at our facebook page"? I went there and didn't find anything….thanks, I REALLY want one!

    • admin says:

      We are told they will be on the shelves anytime now. As for the “limited time”…we sold out within the day from our available stock. There is more available now.

  46. John Doe says:

    <p>Radio / bluetooth controller, camera and I'll really start thinking about buying :D and if it would be able to transfer the camera view on the phone screen it'd be a killer</p>

  47. Akshay says:

    ohhhh thanx …. this this tankbot available in india

  48. emc2 says:

    Dear Admin,
    I love your products and I collected all the color versions of the Skitterbot and Trekbot, but according to your site, Toys R Us and Radioshack should have had the Tankbot in September, but now it is October. The Tankbot wasn't even on the their websites.
    When will it arrive?

    • admin says:

      We have been told that it is in their stores. However it may still be a month to hit the shelves. Thanks for your patience!

  49. Ray Tadajewski says:

    Where can I purchase TankBot in the United States.  I cannot find them at Toys R US or Radio Shack

  50. Adam says:

    Just found out about these guys and I am in LOVE! Problem is Toys R Us still doesn't sell them and despite RadioShack saying they ship to stores for free, they are still charging for it?

  51. Brian Newman says:

    Please make sure to post that if you are using the tankbot with iphone to have the mute button on the side of the iphone off or the remote will not work.  
     
    Thanks!

  52. lorraine says:

    <p>Dear Admin…i work at a radioshack and we just got our first shipment of tankbots.&nbsp; I sold one which seemed to set up ok on an iphone4, but the infrared transmitter does not transmit.&nbsp; I checked batteries and opened another tankbot, which didn't transmit to its tankbot.&nbsp; I used an infrared tester to check for signal from the transmitters and neither one was sending a signal…what am i doing wrong…any ideas I could try?&nbsp; we uninstalled and reinstalled app to no avail..</p>

  53. Nancy says:

    I just bought TWO TankBots (after looking for them for weeks!!!!)… They are GREAT! …BUT… I can't seem to make the iPad Remote work. I have tried everything that was written online… but nothing. Any idea what I may be doing wrong??? Thanks for any help you can give me on this. 

  54. Cherry says:

    I live in Hong Kong. I want to buy "Tankbot"  for my boyfriend as birthday present.
    (1) Can i buy it from Hong Kong ToyR ?
    (2) If not, Can i buy it online from yr company?

  55. Gerald Collatz says:

    <p>I just bought a Tankbot at Radioshack and It will only turn on when I bush the reset button. I can turn it off with the normal button, but to turn it on again, I need to push the reset button. Also, my Droid X phone does not show the Tankbot remote as in the videos, just the one for your other products.&nbsp; </p>

    • admin says:

      For the tankbot the droid controller is different than for the iphone. Not all droids are multi touch.

      For turning ON tankbot, using reset works well. However if you do have it flat on a table and push the mode button, this also works. If its not flat, then that could explain the issue.

  56. cbix says:

    Where can I find the android app source code? The market page says it's open source….. thanks =)

  57. brendan says:

    <p>i have a samaung transform. when i plug in mydesk pet tankbot remote to my phone and start up the desk pet app turn it on and pressl the button that says press men my remote doesnt flash. even after repeated presses. i just got it tonight and iwould like to get the problem fixed so i can use it. i have tried just pressing yes annyway and my tankbot didnt do anything. is my phone compatible? should i return the tankbot? do you have any suggestions?</p>

    • admin says:

      Tankbot will work with your phone. You must ensure the idesk pets universal remote is turned ON, plugged in to the headphone jack, the volume NOT MUTED and the follow the install instructions. It works for ALL Android phones/tablets from 2.1 and upwards.

  58. denis says:

    <p>hello from france</p> <p>On the android market we can read that &quot;desk pets&quot; application is open source. Where i can donwload the source. will try to make a new application for pilot tankbot with accelerometre and gyroscope</p> <p>thank for your reply</p>

  59. Ethan Miller says:

    Is this bot compatible with a normal IPod Touch? (i mean, not an IPhone)

  60. Kath says:

    Hi! bought two of these as gifts. The recipients own an iPod Touch and iPad. The device is advertised to work with both. I can only see an iPhone app in iTunes. The integration capability is the 'selling' point for the product. Will it work with an iPod or iPad as a controller?? Are they to download the iPhone app (can they)? As I only own an iPhone I can't check this out myself.

    • admin says:

      The iDesk Pets universal remote works with all idevices (iphone, ipad, ipod touch). Also it works with all Android devices from Android 2.1 upwards.

  61. Kath says:

    Thanks. It is named incorrectly based on your comments. The universal remote should not be called an app for the iPhone. If it works on all idevices, there should be an App name/type for that. :) Thanks again.

  62. The Smartphone Mode of my Tankbot doesnt work!
     
    I have a iPhone 4, the App installed, but when I switch to Smartphone mode, nothing happens.
    The Remote is plugged in in the iPhone, it´s the latest App Version, i´ve inserted the right code (1044), but it doesn´t work.
     
    After about a minute or two, the Tankbot turns around, but that´s all.
     
    What could be the problem?
     
    Thanks

  63. Albert says:

    <p>Hello,</p> <p>The first charge of batteries for a tankbot needs more time than those 40 minutes you say? I got one yesterday, connected it to the USB port, then the lights switched on but they didn&acute;t switch off after an hour or more. </p> <p>Then I tried the Tankbot, but the batteries last only 5 minutes or so. </p> <p>Thanks!</p>

  64. Cami819 says:

    <p>on youtube there are some videos of the tankbots in their &quot;prototype maze&quot;. Are these mazes available for sale and if so where can I get one?</p>

  65. Sam says:

    To confirm, this set doesn't include a direct remote control like the others?  The only way to control directly is with with the Apple or Android app?

  66. Kevin says:

    a few questions
    it comes with a manual?
    it comes stuff for making maze?, like the video http://www.youtube.com/watch?v=-jgrpUbCtvE
    you can control it with a pc?
    SORRY FOR MY BAD ENGLISH

    • admin says:

      The tankbot manual is on the back card of the packaging. The maze will be launched in 2012. It is iDevice or Android phone controllable.

  67. kev says:

    where buy the  maze?  like the videos on youtube
    SORRY FOR MY BAD ENGLISH, I SPEAK SPANISH

  68. Morizal says:

    Hi, where can I get the tankbot in Malaysia? What is the price?

  69. Billy Rodney says:

    I purchased a red tankbot and there is not a picture of it in the android app. what 2 do

    • admin says:

      For the Android APP, this is a known bug, sorry! We are fixing this. You can use the orange one to control the red.

  70. Patti says:

    Will the app work with the latest iPhone update?  From the reviews, the answer is NO.  I don't see on the app where it has been updated?  I would love to get this for all the kids to play with at Christmas but would not want to purchase something that does not work.

  71. Patti says:

    Do you have a video on youtube that shows an iPhone 4 using the app?

  72. Gerald Collatz says:

    I just updated the app on my Droid X and was disappointed to discover that the controls did not change and are not as advertised. I was going to buy one or two more but I will wait untill you get it right with the controls.

    • admin says:

      Sorry to hear about your concern with the controls. Desk Pets never advertised that the Android controls are similar to the Iphone controls. This is something we are looking to change in a next update.

  73. Kris says:

    What would be even cooler is if the connection to the phone had a video and voice mode.  Kind of like a roaming little video bug.  That way you could control it with the phone and see where it is going from far away.

  74. Kris says:

    Hi, i have bought one of these from toys r us, i got home and plugged it in the USB and, well, nothing. No lights, no sounds nothing. Have tried holding reset button down for numerous seconds, same with the mode button. Any help,  or is it a geniuinly faulty unit from manufacture? cheers, Kris

  75. Laurent says:

    Why is the android app so creepy ? The controler is not the same as on the video, it's really disapointing… Do you plan an update ?
    Is there a way to shut the sound of the tank off ?

    • admin says:

      Android App is creepy? We have never heard this before….but there is a new update coming for the Android to have dual slider control….stay tuned!

  76. Ken says:

    Do you sell the maze that I see in the videos for the TankBots. If not can you tell me who does.
    Thanks

  77. Sadie says:

    <p>If I bought a tankbot in the UK and I send it to Australia as a present. &nbsp;Will my nephew be able to access the app on his itouch so that the tankbot will work.</p>

  78. Beth says:

    Is the version that Brookstone is selling different than the one that Amazon is selling?  There is a huge price discrepency.

  79. mac says:

    can the tankbot use regular batteries?

  80. mac says:

    <h3 style=\"color: blue\">do i have to buy a tankbot to operate a trekbot on the appstore??</h3>

  81. Jfdonohoe says:

    What kind of battery does the Univerisal remote take.  I set the switch to "on" while connected to my iPhone with the app open and the lights no longer flash and it no longer affects the bot so I am assuming the battery is dead.
     
    Thanks!

  82. Robert says:

    Do the battle tankbots do the same stuff as the regular tanbots and are u gonna make the battle tankbots be sold in robotshop?

  83. Robert says:

    sorry i forgot to write this last thing do the battle tankbots maze solve?

  84. Ket says:

     

     

    I have problem with my tankbot. I can't control it from htc sensation. The application dosn't work  correctly. Please, do something!!!! I want control my tankbot!

     

  85. caleb says:

    do you need the app, or is there a remote for it?

  86. John says:

    <p>What is its top speed?</p>

  87. gerrit says:

    I have 2 red, 2 green and 2 red tankbots. Is there a way for all 6 to have an individual code for some fun on Christmas morning?

  88. John says:

    The control panel I downloaded dos not have the fire button on my iPad . A friend using the iPhone does. Why?

    • admin says:

      If the tanbot is from Brookstone, it will have battle mode and the product code puts the APP into battle mode. But the tankbot needs to have the battle mode hardware, otherwise it will not work in battle mode.

  89. Mini says:

    We got one of each of three colors, sometimes on the screen the red is red other times it is orange. It works well with the Droid Incredible, not well with Droid X and not at all with my child's Acer Tablet Iconia A100. Sad. We were hoping to be able to do some Christmas Battling. I hope that you are still modifying the app so there is hope these will work in the future?

  90. Justin says:

    <p>I just got the red Tankbot for Christmas and there was no product code on the package – or it got thrown out accidentally. I hooked up my iTouch but there was no red option. Based on what I read here, I picked orange but it is not working. &nbsp;My mute button is not on. Plead help.</p>

    • admin says:

      For a red tankbot, the code entered can be “1880″. The red tankbot is a battle mode tankbot and a fire button will appear.

  91. Emster says:

    <p>can you put music onto a tankbot?</p>

  92. Chris says:

    I have a Blue Tankbot. The back of my packaging says 1880.
    I am not yet able to control it with my iPhone 4S. I have downloaded the app, entered the product code 1880, and selected the image of the Blue Tankbot. It then takes me to the control menu where i have the two tread sliders, stop button, and fire button. Next, i turn on the bot and set it to the third mode. I aim the phone at the black screen and nothing happens when I try to control it.
    Also note that the two lights on the audio jack plug in do not and have not light up. The app volume is between 35% and 100%. The app does not make any sound when I move the sliders with or without the Tankbot on.
    What am I doing wrong because it seems like everyone else on the website got it right away? is it a problem with the app or with the tankbot?

    • admin says:

      It seems that in this case your phone volume is on mute. Not the ringer volume, but the sound volume. Once it is un-muted, then the 4S will control the tankbot.

  93. Ian says:

    I have lost the 4 digit code for my tankbot
    can you help

  94. Janet says:

    My son got a blue tankbot for christmas but lost the box before he had it up and running.  Is there a way to find out the item code without the box?

    • admin says:

      Tankbot product codes are listed on our website. And here for reference (non battle mode tankbot codes)

      Grey:1041, Orange:1042, Green: 1043, Blue: 1044

  95. Kristi Kerr-Cook says:

    Hello,
    I purchased 2 tankbots from Brookstone for Christmas. Cant get either to respond to our i pod touches or iphones.  Have changed battery, redone the item # , followed the on line instruction multiple times.  Tanks seem to work on 1 two modes but cannot be controlled remotely or battle.
    please help!

    • admin says:

      Hi, Does the APP make a sound without the universal remote plugged into the headphone jack? Please ensure your ipod is not muted and there is a sound coming from the phone with no universal remote plugged into the headphone jack

  96. Emma says:

    What should I do if the wheels/tracks on my Green Tankbot are not getting traction from the floor? I have used it on the carpet a few times, but I don't think that the carpet would effect the wheels/tracks. After that I started putting it on our hardwood floor, but it is still doing the same thing. It still rides okay, but it will stop after a few seconds and i'll hear this whining sound like it's trying to keep moving, but it can't. I really like this product and I would really like to know how to fix it.

    • admin says:

      Is this in Mode 1 or Mode 3? in Mode 1,if tankbot doesn’t encounter an obstacle in a few seconds it turns in a circle and starts to make a snoring sound.

  97. Marissa says:

    The app for my ipod touch won't work with my tankbot.. :(

  98. Pete says:

    <p>&lt;p&gt;I bought two from Radio Shack for Christmas.&amp;nbsp; I thought they would battle but now I am finding out that only the Brookstone version will do that.&amp;nbsp; Is this true?&amp;nbsp; Is there any upgrades?&lt;/p&gt; &lt;p&gt;Not happy.&lt;/p&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt; &lt;p&gt;Pete&lt;/p&gt;</p>

  99. Joakim says:

    Bought an orange Tank bot which worked for about 10 minutes and then it needed charging, no green light, nothing what should have happened. I used the apple iPhone 3s charger, is there a problem with this USB charger device ?  Would be happy for an answer, my Tank bot is completely dead !

    • admin says:

      In order to charge tankbot, you need to flip down the USB connector in the back and make sure it makes contact with the USB port in order for the lights to turn on when it is charging. Sometimes it can be upside down in the USB port and that is the reason for it not charging.

  100. tsingh says:

    i have the blue tankbot and the Ipod 4th gen with the latest update and i followed all the directions for controller and it doesn't work  the light on the universal remote adapter doesnt flash and nothing is happenning. Tell me what to do!

  101. Xiang says:

    i got a green tankbot with product code 1043. why is it that i cannot turn the thing off no matter how long i pressed the mode button, i tried pressing it while its in each of the three modes, need help stopping this thing.

    • admin says:

      Try to press the reset button first. Then put the tankbot on a level surface and hold down the mode button for 2 seconds.

  102. tom says:

    <p>how do you change mode on the tankbot?</p>

  103. admin says:

    We are still working on the android app…will update soon

  104. admin says:

    Coming soon to Toys R us and Radio Shack. Likely September!

  105. admin says:

    Should be available in September at Toys R Us and Radio Shack. We have shipped both customers.

  106. admin says:

    At the moment, we have not yet launched in HK. But will soon.

  107. admin says:

    Yes, an APP needs to be downloaded from the app store.