Q: How do I get started?

A: Otherwise known as: How to use the app and the dongle!   You have purchased or been given a great piece of technology. The DeskPet Robotic Toy that you are holding in your hand has been meticulously crafted for you desktop enjoyment. Obviously, the CarBot is much more fun on the ground. And SkitterBot finds it home best near the family pet! The first item on the agenda is unpacking your new friend.  
  • Please press the toy out of the blisterpack.
  Next, we want to use your phone and go to the Application store for your device, either Apple AppStore, or Google Play. Type in DeskPets and you should be directed to our app. Please download and then start the app. Did we mention it was free?? Now that you have the application running on your device. Follow the directions listed for setup.
  • Apple products are no problem.
  • Depending on your device the directions differ, Androids take a bit more time since the phones are not standard.
  Now its time to turn on your device and to place it in the user controlled mode or Play mode.
  • SkitterBot/TrekBot – No setup, just turn on and go  Use either the charger/controller or the app and control with the dongle pointed at the SkitterBot/TrekBot.
  • TankBot  Press and hold to power on the device. Now press twice more and your little ‘Bot should beep 3 times. You now have control. Put the TankBot down and get moving. (If it isn’t working, make sure you selected the correct color within the Desk Pet application.
  • CarBot – Runs very fast in mode 1 (the mode immediately after power on) or mode 2 (designed for battling other DeskPet Battle Enabled devices)
  • BattleTank – It does not have a mode button  the mode is selected within our Desk Pet application.

Back To Top

Q: What are Desk Pets?

A: Desk Pets are a range of innovative eco-friendly micro robotic toys which utilise a patent pending usb charging system. The products come in two ranges being AppBots – app controlled toys and RCBots – remote controlled toys.
Back To Top

Q: What is the difference between Desk Pets AppBots (app controlled toys) and RCBots (remote controlled toys)?

A: Desk Pets AppBots are controlled by either an Android or Apple device using our  free downloadable app. Desk Pets RCBots are also controlled with the included handheld remote controller/charger.
Back To Top

Q: What is an app?

A: An app(s) is commonly used to refer to application software. This is software developed for specific purposes for mobile devices or computers. In our case, this is to control your Desk Pet.
Back To Top

Q: What ages are Desk Pets suitable for?

A: Desk Pets are suitable far all ages between 8 and 108!
Back To Top

Q: Where do I get the app from and is it free?

A: The app is available from the App store: Apple AppStore or the Google Play store: Google Play.
Back To Top

Q: What is the app called?

A: The app is called ‘Desk Pets’ or 'Desk Pets 2013' by Desk Pets International (HK) Limited.
Back To Top

Q: Will the Desk Pets appbots work with my device?

A: Yes as long as you have an Android device or an Apple product as listed  your Desk Pet will be compatible.
Back To Top

Q: Which devices are Desk Pets appbots compatible with?

A:
  • Apple iPhone 3G /3GS /4 /4S/ 5
  • Apple iPad 1/ 2/ new iPad/ Retina iPad
  • Apple iPad Mini
  • Apple iPod Touch 3G/ 4G/ 5G
  • Android devices (tablets & smart phones)

Back To Top

Q: What are the minimum software requirements for Desk Pets to work on my device?

A:
  • Android devices  require software version 2.1 and above.
  • Apple devices require software version ios 5.0 and above.

Back To Top

Q: How can I check if my software version is up to date?

A: You can check if you have the most current software version by checking your settings on your device. If you have any doubts, please go to the app store for your device and attempt to re-download.  If it says "INSTALLED" then you have the most current version.  For more help, please contact your service provider.
Back To Top

Q: Is there a subscription fee for the app?

A: No, once you have purchased any Desk Pets products this will entitle you to use & download the Desk Pets app as many times as you wish.
Back To Top

Q: How long does it take to charge the Desk Pets?

A: We recommend about 40 minutes of charge, which will  give you about 25 minutes of play.
Back To Top

Q: Is the charger included?

A: Yes, the charger is built into the body of the products on all Appbots and our RCbots have a remote controller with a slide out usb charger.
Back To Top

Q: What is the distance range of control on Desk Pets?

A: Desk Pets range is from 6 – 10 feet dependant on product type & ambient lighting conditions.
Back To Top

Q: My Desk Pet does not work, what shall I do?

A: Troubleshooting.
  1. Un-mute the phone.
  2. Turn up the volume to 30% or more.
  3. Choose the correct product and product color from the Desk Pets app menu on your portable device.
  4. Test the phone by removing Dongle and then press some of the on-screen control buttons or move the joysticks. You should hear some loud "chirps"--- If not please repeat steps 1 and 2.
  5. Android users --- If you are using an Android phone, please go through the "Device Optimization" process which you will find on the "User's Guide" page of our app.
  6. Plug in the dongle, press control buttons, you should now see the dongle flashing.
If  your Desk Pet is still is not responding
  1. Is sound coming out of speaker but when the dongle is plugged in the DeskPet does not respond? Reset the dongle by flipping the switch of it, ensure that the dongle IS ON.
  2. Do the dongle LED's not light up when controls are moved? Reset the dongle by flipping the switch of it, ensure that the dongle IS ON.
  3. Plug in the dongle, press control buttons, you should now see the dongle flashing.
  4. Your app should now be configured properly and be ready to go.
  5. (Optional) Some android phones have an equalizer application in the OS which will affect the audio output quality. Please be sure to turn it OFF at Home -> Settings.
If you have any problems please contact us at: techsupport@mydeskpets.com
Back To Top

Q: Where can I buy Desk Pets?

A: Please visit our where to buy section by clicking here.
Back To Top

Q: How do I setup and play with my CarBot?

A: Using Your CarBot --- Set Up Guide & Information


General Mode Button Use
  • Power ON / OFF (Press & Hold ‘Mode Button’ For 2 Seconds)
  • Mute Sound ON/OFF (Double Tap ‘Mode Button’ (If Not Done Quickly It Will Trigger Mode Change))
  • To Change Play Mode (Press ‘Mode Button’ Once To Cycle Through Each Play Mode)


Using Your Smartphone Adaptor (App Control Modes) & Battery Power Status
  • Turn On The SmartPhone Adaptor From The On / Off Switch Located On The Base
  • Always Point The SmartPhone Adaptor Towards Your CarBot In App Control Modes
  • The LED On SmartPhone Adaptor Will Flash Twice To Indicate The Batteries Are Adequate For Play
  • If Required To Change Batteries Please Follow Instructions On Bottom Of Packaging


Frequency Selector Switch
  • The Frequency On CarBot Can Be Selected From Options A, B & C (Underside Of CarBot)
  • The Same Frequency On The App Must Be Selected To Ensure Control Of CarBot
  • For Two Of The Same Color CarBots To Race Or Battle Please Select Different Frequencies On Each Opponents CarBot & App (Ex: Player 1 Frequency ‘A’ (CarBot & App), Player 2 Frequency ‘B’ (CarBot & App))


CarBot Game Play - Press Mode Button Once To Change Mode Option.


In Total 4 Modes With:


Mode 1: Drift ‘n’ Race Mode - APP Controlled (Android & Apple)
  • Full Speed Race Mode For CarBot Racing
  • Press the ‘Fire’ Button For Car Horn
  • Press ‘Forward Left’ Or ‘Forward Right’ Controls + ‘Boost’ Button To Perform A Drift
Mode 2: Multi Player Battle Mode - APP Controlled (Android & Apple)
  • Half Speed Race Mode For Multi Player Battling & Shooting
  • Press the ‘Fire’ Button To Fire Infra Red Shots At Your Opponent
  • Press the ‘Boost’ Button To Turn On The Nitrous Boost (Increases Speed) To Dodge Attacks.
  • Battle Your Opponent To Take Their 3 CarBot Life Hits. Every Time You Or Your Opponents CarBot Gets Hit, CarBot Will Lose 1 Life Along With Decreased Movement & Speed. CarBot will Shut Down After All Of Your 3 Life Hits Are Taken. To Restore CarBot Simply Press The ‘Mode Button’ Once.
Mode 3: Obstacle Detection & Navigation Mode
  • CarBot Can Detect & Avoid Obstacles & Navigate Mazes Using Its Infrared Sensors. Can Be Used In Conjunction With MazeBot (Sold Separately)
Mode 4: Autonomous Personality Mode
  • Free Roam Light, Sound, & Movement
  • CarBot Will Shoot Randomly At Other CarBots Or Other DeskPets Products. Every Time You Or Your Opponents CarBot Gets Hit, CarBot Will Lose 1 Life Along With Decreased Movement & Speed. CarBot will Shut Down After All Of Your 3 Life Hits Are Taken. To Restore CarBot Simply Press The ‘Mode Button’ Once.
  • Training Mode; Players Can Use Another CarBot Which Is In Mode 2 And Try To Disable A CarBot In Mode 4

Back To Top

Q: How do I setup and play with my BattleTank?

A: Using Your BattleTanks --Set Up Guide & Information


General Use
  • Power ON / OFF (Slide The Button From The On To Off Position Or Vice Versa From The Rear Of The BattleTank)
  • To Change Play Mode (Press The ‘MODE’ Button Icon On The Desk Pets App Screen To Change Between The Play Modes)


Using Your Smartphone Adaptor (App Control Modes) & Battery Power Status
  • Turn On The SmartPhone Adaptor From The On / Off Switch Located On The Base
  • Always Point The SmartPhone Adaptor Towards Your BattleTank(s) In App Control Mode
  • The LED On SmartPhone Adaptor Will Flash Twice To Indicate The Batteries Are Adequate For Play
  • If Required To Change Batteries Please Follow Instructions On Bottom Of Packaging


Downloading The Desk Pets App
  • Download The Free Desk Pets App To Control BattleTanks From The ‘Google Play Store’ For Android Devices Or ‘App Store’ For Apple Devices
  • Simply Search For ‘Desk Pets’ By DeskPets International (HK) Limited In The Search Facility


BattleTanks Game Play Press The ‘MODE’ Button Icon On The App Screen To Change Between Mode Options.


The Play Options Are:
  • Mode 1 - Battle Mode - APP Controlled (Android & Apple). This Can Be 1 Player Vs Drone OR 2 Player (You Vs Opponent)
  • Mode 2 – Drone / Personality Mode


For Battle Mode - APP Controlled (Android & Apple) (Single Player Vs Drone)


To Set Up Drone BattleTank
  • Select The Colour (Olive OR Green) Of The BattleTank You Wish To Be The Drone
  • Slide The Power Button From The Off To On Position From The Rear Of The BattleTank
  • Insert The SmartPhone Adaptor Into Your Device & Turn On The SmartPhone Adaptor From The On / Off Switch Located On The Base
  • From the Menu Screen On Your Desk Pets App Select The BattleTank Colour (Olive OR Green) Which Is To Play Your Drone Tank
  • On The Control Screen Press The ‘MODE’ Button & BattleTank Drone Will Confirm It Is Ready To Go By A Vocal “Yeah” Sound & Visual Spinning
  • The Drone Tank Wil Now Try & Locate, Fire Infra Red Shots At & Avoid Your BattleTank.


To Set Up Player 1 BattleTank
  • Select The Other Colour (Olive OR Green) BattleTank
  • Slide The Power Button From The Off To On Position From The Rear Of The BattleTank
  • Insert The SmartPhone Adaptor Into Your Device & Turn On The SmartPhone Adaptor From The On / Off Switch Located On The Base
  • From the Menu Screen Select Your BattleTank Colour (Olive OR Green) & Control Using The Buttons
  • You Can Now Try & Locate The Drone Tank, Avoid Attacks Using The ‘BOOST’ Button and Fire Infrared Shots At The Drone BattleTank Using The ‘FIRE’ Button


For Multi Player Battle Mode - APP Controlled (Android & Apple) (You Vs Opponent)
  • Select Either Colour (Olive OR Green) BattleTank
  • Slide The Power Button From The Off To On Position From The Rear Of The BattleTank
  • Insert The SmartPhone Adaptor Into Your Device & Turn On The SmartPhone Adaptor From The On / Off Switch Located On The Base
  • From the Menu Screen Select Your BattleTank Colour (Olive OR Green) & Control Using The Buttons
  • You Can Now Try & Locate Your Opponents BattleTank, Avoid Attacks Using The ‘BOOST’ Button and Fire Infrared Shots At Your Opponents BattleTank Using The ‘FIRE’ Button


Each Successive Infra Red Hit By The BattleTank Drone Or Player 1/Player 2 BattleTanks Will Result In Your BattleTank Losing One Life. On Each Successive Hit:
  • Hit 1 – BattleTank Will Spin,
  • Hit 2 – BattleTank Will Shake Side To Side
  • Hit 3 – Battle Tank Will Visually Spin & Vocally Make Ambulance Siren Sounds & Is Disabled From The Battle


PLEASE NOTE: BattleTank will Disable Itself After All 3 Life Hits Are Taken. To Restore BattleTank Simply Turn Off BattleTank & Switch Back To The On Position
Back To Top

Q: I am still having trouble with my Android Phone, what do I do?

A: Android™ Smartphones: Not all Android™ Smartphones are created equal. Upon insertion of the Dongle into the headphone jack and turning it ON, you must also uncheck the “Audible Selection” in the Settings/Sound phone menu. This ensures that the phone doesn't make noise when the screen is touched.


Turn OFF the Button Sound: --Please make sure the system button sound Audible Selection is disabled.
  • press the 'home button'
  • followed by 'menu button' -> 'setting' -> 'Sound and display',
  • uncheck the 'Audible selection' box.
Turn OFF the Equalizer:  Recently we have found that some of the recent type of android phone has an "equalizer" ability which is significantly affecting the performance of the android app.
  • Please navigate to "Home" -> "Setting" -> "Sound" -> "Media audio effects" -> "Phone speaker" -> Disable the "audio effects" or "equalizer"
Turn ON the Media Volume:   Make sure the 'Media Volume' is at about 30 – 50%,


Please note that we are talking about 'Media Volume' but not 'Ringer Volume'.
Back To Top