FAQ

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68 Responses to FAQ

  1. tyler says:

    what is the range of both skitterbot and trekbot?

  2. DK says:

    When will the app for android be availble.

  3. John says:

    Skitterbot appears to be charged (eyes are lit), but is not responding to the remote.  Any tips?

    • admin says:

      Have you removed the clear plastic tab sticking out from the controller battery compartment?

  4. paolo says:

    I'm paolo from Italy, can I buy tankbot? how can I make that??? thsnk you in advance…

    • admin says:

      Hi Paolo
      Not yet! We are not yet distributing in Italy. Do you know any distributors?

      Desk Pets

  5. Bruce says:

    Are the coin cell batteries in the controller recharged as well, or just the battery in the bot itself?  If not, how long are the controller batteries likely to last?

  6. hunter westcott says:

    The box and website says my trekbot can do various stunts. What are they andhow do they do them?

  7. Kelvin Chan says:

    hi, where can i get those great robots in Malaysia?

  8. peter says:

    does tankbot works with blackberry??

  9. Russ Karlberg says:

    <p>Is there an API or developer's kit?&nbsp; It would be amazing if we could write programs to control these things, and add artificial intelligence plus communication with other robots…</p>

    • admin says:

      At the moment there is no API for our items. However, we may consider to release source code soon to show how to control out products.

  10. Russ Karlberg says:

    <p>&lt;p&gt;Is there an API or developer&amp;#39;s kit?&amp;nbsp; It would be amazing if we could write programs to control these things, and add artificial intelligence plus communication with other robots…&lt;/p&gt;</p>

    • admin says:

      Hey…We totally agree! It would be great to be able to do this. However, at the moment, we have not yet taken this path. But maybe something to consider in the future.

  11. deeptree says:

    can I use one phone to control >2 Tankbots?
    or can I develop this function by the open source package which you provide?
    is there any limit on it's hardware?
     
    and, where I can buy in Taiwan?
    TKS!!

    • admin says:

      At the moment, you can get one online from our facebook site for Taiwan. Otherwise yes, you can control multiple same color tankbots with one remote control.

  12. Miki says:

    The iDeskPet Universal Remote is included with the purchase of the Tankbot? If not, where I can buy it? Thank.

  13. Miki says:

    The iDeskPet Universal Remote is included with the purchase of the Tankbot? If not, where I can buy it?

  14. gesine says:

    Hi,
    we're about to sell Skitterbots in our online shop.
    may we use your product videos and adapt them to our shop?
    thanks in advance!
    G.

  15. Nancy says:

    for some reason I can't write a comment from my iPad and I don't see my original question (and your answer) here (from my laptop)… BUT. here I can thank you… and to say…. YOU NEED TO POST THAT YouTube video HERE or on front page!!! LOL!  MY TANK BOT WORKS NOW (I had the iPad on mute!)!!! AND the TankBot is AWESOME!!! I thought I was doing everything correctly… but noooooooooooooooo. The YouTube is EXCELLENT!!! THANK YOU!!!!! Love these TankBots!!!

  16. Sunil says:

    i cant make the iphone app work at all … i use an iphone 4  and its not even in mute … i hear the sound when u start the app but after selecting the tankbot  and before connecting the ir dongle when i move the sliders i cant  hear any sounds , please help me .
    i have also tried re installing the app , but the problem persists. Otherwise the Tankbot works perfectly

  17. Tathagata says:

    what are the further plans of the company?
    can anyone send in suggestions?

    • admin says:

      The plan is to keep making more cool smarthone controlled toys and gadgets. If you have some suggestions, we are happy to hear them!

  18. Nicole says:

    Can you use tankbots with an itouch?  I am interested in getting one for my son. :)

  19. kp says:

    i just bought a tankbot and my iphone app is not making any noise, nor is the light on the thing you plug into the iphone head jack working. i tried it on an iphone 4 ios 4 AND iphone 4s ios 5. i downloaded the ONLY desk pet app in the app store, which is called desk pet international. it looks just like the one you mentioned. i have also watched the youtube video mentioned above. what is wrong with it, why doesn't it work? also, how far does a tankbot go?
     

    • admin says:

      If your phone doesn’t make any sound, then the volume is muted. We recommend to unmute the phone and see whether the APP makes a sound.

  20. Anthony Veloria says:

    my ideskpet universal remote is not working..do i have to download app on my iphone?

    • admin says:

      Yes, you must download the App from the App store for idevice or android for the universal remote to work.

  21. Joe M says:

    <p>Hi, I'm looking to buy a TankBot in the UK.<br /> I've seen that some places say only the &quot;Special Edition&quot; of the TankBots can battle each other.<br /> Is this true or will any TankBot I buy have the battle mode?</p>

    • admin says:

      Battle mode tankbots specify on the packaging they have the battle mode option. Otherwise without this writing, normal tankbots do not battle.

  22. Richard Bell says:

    oops, discarded the packaging for my orange (redish) tankbot, before leaving San Antonio for home in Australia, so I dont have the code and cannot make the app work on my iPhone Help please….Richard

  23. Richard Bell says:

    <p>&lt;p&gt;oops, discarded the packaging for my orange (redish) tankbot, before leaving San Antonio for home in Australia,&amp;nbsp;so I dont have the code and cannot make the app work on my iPhone Help please….Richard&lt;/p&gt;</p>

  24. guena says:

    android app ask for "product code" again
    but I throw out package
    this is green tankbot
    what can I do?

  25. John says:

    I have an ipad 1. When I plug in the dongle no it does not work. No lights and no sound when I move the directional controls.  What do I do?

  26. John says:

    <p>I have an ipad 1. When I plug in the dongle no it does not work. No lights and no sound when I move the directional controls.&nbsp; What do I do?</p>

  27. joao says:

    hello there… I'm from brazil, and I want to know when this little robots will be available here…
    thanks o/

  28. Ben says:

    If I have 2 green tankbots and have 2 different iPhones, will their signals interfere with each other? Do I need different colored tankbots to avoid crossing signals?

  29. Dom says:

    I have the iPad 2 and can't seem to figure out to work it any help the bottons don't make noise thamks

  30. scott says:

    we bought a blue and green tankbot and have the app loaded onto andriods and an iphone and can't get the universal remotes to work. codes have been entered. mute is on.
     the blue lights on the antenna remotes work intermittently then stop. what are we doing wrong? thanks.

    • admin says:

      Please ensure that mute is OFF and that the remote is pointed at the toy (remote long side is perpendicular to the phone screen) and that if you unplug the universal remote the phone makes a sound.

  31. Jason says:

    Hello, I received a Charcoal Tankbot for Xmas, but it doesnt seem to like the Code on the bottom of the box.  The product code i have is 1890.  Is there a different code i should use with the Charcoal model?
    Thx

  32. Kris says:

    Do I use any usb to charge the tank bot? My usb cord for my ipod touch doesn't fit…Help

  33. Ryan jensen says:

    does the universal remote work with the ipod 2nd Gen.

  34. Alishya says:

    i got a battle tankbot. how do you make it battle?

    • admin says:

      When you enter the product code on the packaging bottom such as “1880″ it puts it into battle mode and a fire button appears in the APP. Only Brookstone Tankbots have the internal hardware for battle mode.

  35. Fred says:

    Does the app work on an iPhone 4S, It works fine on an iPhone 4?

  36. admin says:

    Yes! It will be distributed there. Likely through some small shops as well as Saturn.